no more UPS!

[Jerome H. Fine]

 >John Lawson wrote:

> >On Tue, 18 Jan 2005, Jay West wrote:
>
>> I'm boycotting UPS. I walked out of there about foaming at the mouth.
>
> And just what part of "FedEx" didn't you understand earlier??
>
> Honestly, I avoid UPS whenever possible - our company had a UPS 
> account because the salesman did a song-and-dance for the accountant 
> (who doesn't have anything to do with shipping...) and we dumped the 
> arrogant schmucks after 90 days of frustration, wrong billing, 
> stupidity, lost/damaged [expensive: $150K] items - coupled with the 
> most interesting take on 'customer service' since PayPal.

Jerome Fine replies:

While I agree that FedEx is far better than UPS, I
personally know of a big mess because the driver
stated that the receiver had signed a waiver allowing
the driver to leave the shipment without a signature.

When FedEx admitted that they did NOT have such a
waiver on file, the mess started to clear.  However,
that should NOT have happened in the first place.
I suggest that with anything important or valuable,
be sure and insist that the driver obtain a valid
signature from the receiver and that the package
NOT be left without a signature from the specified
receiver.

Otherwise, FedEx is excellent from my experience.

FedEx also admit that when a shipment has a time
limit and the time limit is missed, then there
are no shipping charges.

Sincerely yours,

Jerome Fine
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