Voltage Exceeds Threshold

This message indicates that a measured voltage in the server has gone outside the factory set range (or user set range if the system has an HP Remote Assistant EISA Card).

• If the message relates to system voltage (5V, 12V, etc), and the default thresholds (±10%) have not been changed, receipt of this message suggests a faulty or failing power supply, which should be replaced. If the system generating this message is a NetServer LXr 8000, and the redundant power supplies appear to be okay (power supply status lights show green), you may need to replace the I/O Baseboard or CPU Baseboard (as identified in the event message).
• If the message relates to CPU voltage and you have a system with Intel Pentium II processors, a Voltage Regulator Module (VRM), identified in the event message, may need to be added or replaced.
• If the message relates to SCSI terminator voltage, check if the cable on the system embedded SCSI bus is terminated. If not you may need a new cable or cable terminator. If the cable is properly terminated, you may need to replace the cable or the board containing the embedded SCSI controller.

For more information, contact your dealer, or HP Customer Service Representative. See your User Guide for more details on technical service and support.

Server Power Failure

The Server Power Failure alarm is generated when the server loses power completely. Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

This alarm indicates that the server has lost power:

• intentionally, via the on/off switch
• because of a high temperature condition (HP Remote Assistant Graceful/Critical Shutdown)
• because of a critical voltage or temperature condition on the motherboard (NetServers that support Power Down on Critical Voltage or Thermal Condition)
• because of a site power failure, or
• because of a faulty power supply

Also check that the power control cable did not come loose and that the red reset button on the HP Remote Assistant board is pushed in.

Temperature Warning

The Temperature Warning alarm is generated when the server temperature measured on the HP Remote Assistant exceeds the configured threshold value.

This warning may indicate one of the following conditions:

• a failed fan
• blocked air vents or poor ventilation around the server
• high temperature in the room where the server resides
• an unusually hot I/O card located near the HP Remote Assistant

Note The default threshold is set for a typical server operating environment. You may need to adjust these thresholds to conform to system load or unique environmental conditions at your site.

Automatic Graceful Shutdown

Normally, the Automatic Graceful Shutdown alarm is generated when the server temperature measured by the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA, has exceeded the configured threshold value and the server has been automatically shut down. For the TopTools Remote Control Card or Integrated Remote Assistant, this may also happen when an over or under voltage condition occurs. Note that the SNMP alarm will not show up until the server comes back on line and the remote solution SNMP agent is loaded.

Caution For servers with the HP TopTools Remote Control Card, or Integrated RA, if the remote control agent is not running on the server when this event is generated, the server will not initiate a graceful shutdown. The remote control agent is installed on the server from the agent installation program available on the HP NetServer Navigator CD.

This event may indicate one of the following conditions:

• a failed fan
• blocked air vents or poor ventilation around the server
• high temperature in the room where the server resides
• an unusually hot I/0 card located near the HP Remote Assistant board

Note The default threshold is set for a typical server operating environment.

Temperature Critical Shutdown

The Temperature Critical Shutdown alarm is generated when the server temperature measured on the HP Remote Assistant board has exceeded the configured Graceful Shutdown threshold value by 5 degrees C and the server has been automatically shut down. The purpose of the Critical Shutdown is to prevent server component damage when the Graceful Shutdown does not occur fast enough (i.e., the temperature rises an additional 5 degrees C before the Graceful Shutdown completes). Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

This event may indicate one of the following conditions:

• a failed fan
• blocked air vents or poor ventilation around the server
• high temperature in the room where the server resides
• an unusually hot I/O card located near the HP Remote Assistant board

Note The default threshold is set for a typical server operating environment. You may need to adjust these thresholds to conform to system load or unique environmental conditions at your site.

Warning NOS Hang (ASR)

When ASR is enabled, the ASR software installed on the server periodically notifies the HP Remote Assistant that the system is running correctly (heartbeat). If the server crashes or hangs, the heartbeat will cease. The Warning NOS Hang alarm is generated if the heartbeat stops for longer than the configured timeout and HP Remote Assistant is NOT configured to restart on NOS hang. Note that the alarm will not show up until the server is reset and comes back on line, and the HP Remote Assistant SNMP agent is loaded.

If the NOS hangs repeatedly, it may indicate a problem with server memory (parity errors), an I/O card, or a software module. For more detailed information on the cause of the hang, use HP Remote Assistant's Console Redirection feature to view the contents of the server's screen before rebooting. Also, check the Remote Assistant event log and the Event Log for any critical server events leading up to the hang.

Server Restarted After NOS Hang (ASR)

When ASR is enabled, the ASR software installed on the server periodically notifies the HP Remote Assistant that the system is running correctly (heartbeat). If the server crashes or hangs, the heartbeat will cease. The Server Restarted After NOS Hang alarm is generated if the heartbeat stops for longer than the configured timeout and HP Remote Assistant reboots the server. Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

If the NOS hangs repeatedly, it may indicate a problem with server memory (parity errors), an I/O card, or a software module. For more detailed information on the cause of the hang, use HP Remote Assistant's Display Last ASR Screen feature to view the contents of the server's screen after the hang. Also, check the Remote Assistant event log and the Event Log for any critical server events leading up to the hang.

Bus Utilization Threshold Warning

The Bus Utilization Threshold Warning alarm is generated when the 5-minute average EISA bus utilization exceeds the configured threshold value.

Consistently high EISA bus utilization may indicate an I/O performance bottleneck. If the CPU utilization, as measured by the NOS, is also high, you should upgrade the current server or move some users to another server. If the CPU utilization is typically low, consider upgrading the ISA or EISA network interface cards or disk controllers to PCI. Use HP Remote Assistant's EISA Bus Utilization History feature to help identify peak utilization periods and correlate them with particular applications or users.

Remote User Login

The Remote User Login alert is generated whenever a remote user successfully logs into the server while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA.

Illegal Login Attempt

The Illegal Login Attempt alarm is generated when an unauthorized user makes one or more unsuccessful attempts to remotely log into the server while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. An unsuccessful attempt is defined as a disconnect without a successful Login Name/Password combination.

Battery/Charger Status

The two battery alarms indicate that there may be a problem with the charging circuit or battery on the HP Remote Assistant board. The board will continue to operate as long as server power is present, but it will not operate on battery. Call Hewlett-Packard technical support to order a replacement battery.

Board Has Shut Down

This alarm is generated after the HP Remote Assistant board has been shut down. The board can be shut down intentionally via the HP Remote Assistant Configuration Utility, or it can shut itself down when the backup battery is about to die. The server must be power-cycled to restart HP Remote Assistant. Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

Remote Initiated <Ctrl-Alt-Del>

This alarm is generated after a remote user executes a remote <Ctrl-Alt-Del> on the server via the HP Remote Assistant Card or Integrated RA. Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

Remote Initiated Reset or Power Cycle

This alarm is generated after an administrator executes a remote power cycle of the server while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. Note that the SNMP alarm will not show up on the client until the server comes back on line and the specific remote solution SNMP agent is loaded.

Remote Initiated Power Down

This alarm is generated after an administrator executes a remote power down of the server while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. Note that the SNMP alarm will not show up on the client until the server comes back on line and the specific remote solution SNMP agent is loaded.

Server BIOS Initialization

The Server BIOS Initialization alarm is generated during the server boot process. It indicates that the server's BIOS successfully initialized the HP Remote Assistant. Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

Test Page

The Test Page alarm is generated when an administrator executes Test Page from the HP Remote Assistant Configuration Utility. Note that the alarm will not show up until the server comes back on line and the HP Remote Assistant SNMP agent is loaded.

ASR Timer Enabled

When ASR is enabled, the ASR software installed on the server periodically notifies the HP Remote Assistant that the system is running correctly (heartbeat). If the server crashes or hangs, the heartbeat will cease. If the heartbeat stops for longer than the Timeout value, Remote Assistant will send a notification and (if configured) reset the server. The ASR Timer Enabled alarm is generated each time the ASR software starts (typically when the server NOS boots).

ASR Timer Disabled

When ASR is enabled, the ASR software installed on the server periodically notifies the HP Remote Assistant that the system is running correctly correctly (heartbeat). If the server crashes or hangs, the heartbeat will cease. If the heartbeat stops for longer than the Timeout value, Remote Assistant will send a notification and (if configured) reset the server. The ASR Timer Disabled alarm is generated each time the ASR software is stopped (typically when the server NOS is shutdown).

Remote User Logout

The Remote User Logout alert is generated whenever a remote user disconnects from the a server while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA.

Autologout

The Autologout alarm is generated whenever a remote user is automatically disconnected from a server while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. This occurs when the remote user generates no activity for five minutes.

Connection Lost

The Connection Lost alarm is generated whenever a remote user is prematurely disconnected while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. This can occur if one of the modems loses the connection or if the remote user hangs up the modem without disconnecting properly (refer to your remote solution User Guide for information about disconnecting).

Dialback Failed

The Dialback Failed alarm is generated whenever a remote user fails to connect on a dialback while using the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. This can occur if the remote user's modem does not answer the dialback call, or the modem is not configured correctly to answer calls from the server's modem.

To put the modem in auto-answer mode, set register S0 to 1 ("ATS0=1").

TAP No Connect

The TAP No Connect alarm is generated when the server's modem fails to connect to a specified TAP (Telocator Alphanumeric Protocol) paging service terminal when using the paging feature of the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. The page will be attempted twice before being discarded.

This event occurs when one of the following conditions is detected:

1. The terminal is busy and thus was unable to connect.
2. Your modem is not plugged into the phone line.
3. The terminal may be inactive. Paging companies incur occasional down-time as they make upgrades and repairs to their terminals.
4. You may have selected the wrong number for your Terminal Access Number. This number should not be the same as your pager number. After dialing you should hear standard handshaking protocols begin upon connection.
5. Your modem is having trouble connecting at 300 or 1200 baud. Baud rate difficulties can usually be rectified by entering the correct initialization string for your modem. Refer to the README.TXT file that came with your remote control solution for suggestions.

TAP Parameter 1 Error

The TAP Parameter 1 Error alarm is generated when the server fails to get a login prompt from a specified TAP (Telocator Alphanumeric Protocol) paging service terminal when using the paging feature of the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. The page will be attempted twice before being discarded.

If this error occurs every time a page is attempted to this paging service, it is likely that the modem you are using for your remote control solution is unable to connect at the required baud rate. Refer to the README.TXT file that came with your remote control solution for suggestions.

TAP Parameter 2 Error

The TAP Parameter 2 Error alarm is generated when the server fails to get a login prompt from a specified TAP (Telocator Alphanumeric Protocol) paging service terminal when using the paging feature of the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. The page will be attempted twice before being discarded.

This event occurs when the Terminal Logon is not accepted. This indicates that:

1. The terminal has required more information than the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA is configured to send.
2. The paging service provider is not completely adhering to the alphanumeric paging protocols. If this appears to be the case, call HP Technical Support.
3. It is also possible that you are not dialing the correct modem access number. Check to see if the number you are dialing responds with typical modem handshaking protocols. If not, call your pager service provider and double-check to be sure you are dialing the correct modem access number (Terminal Number).

TAP Parameter 3 Error

The TAP Parameter 3 Error alarm is generated when the server's pager message is rejected by a specified TAP (Telocator Alphanumeric Protocol) paging service terminal when using the paging feature of the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. The page will be attempted twice before being discarded.

This event occurs when a message is not accepted by the terminal.

1. Your message exceeds the length (number of characters per message) of the service provider's limits. Make sure that your service provider supports a message length of 80 characters.
2. Your Pager ID number is invalid. If you use multiple service providers, make sure you have selected the correct service provider for the Pager ID or PIN number. See your HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA manual.
3. Your service is currently not accepting messages. Try to send your message later.
4. Call your service provider and ask them to send you a test message. This can help determine if the problem lies with your service provider, or if you are using an invalid Pager ID number.

Remote Initiated Power Up

A remotely logged-in user powered up the system using the power on feature of the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA. The server's front panel power switch must be in the ON state to do this.

Automatic Power Shutdown

The Remote Assistant automatically powered down the system because of a critical situation, for example, a critical voltage or temperature. This action occurred because it was previously configured to do so by the RA configuration utility. The critical situation itself should have been noted in a previous log entry.

Front Panel Power Down

The server was powered down by someone using the server's front panel switch.

Configuration Information Corrupted (Set to Defaults)

An internal error occurred that caused the server's remote management configuration to become corrupted. Remote access is probably now disabled because users are no longer configured.

• If you have a Remote Assistant Card in the server, re-run the RA configuration utility and re-enter pertinent information.
• If you have a TopTools Remote Control Card in the server, use the web interface to re-enter pertinent information.

Graceful Shutdown Initiated

A remotely logged-in user using the remote power feature of the server's HP Remote Assistant Card, TopTools Remote Control Card, or Integrated RA initiated a graceful shutdown of the server's NOS in order to power off, or power cycle the server.

Caution For servers with the HP TopTools Remote Control Card, or Integrated RA, if the remote control agent is not running on the server when this event is generated, the server will not initiate a graceful shutdown but will simply power off after 6 minutes. The remote control agent is installed on the server from the agent installation program available on the HP NetServer Navigator CD.

Modem Error

An error was detected with the server's the remote management external modem. It either failed to initialize, is disconnected or turned off.

• If you have a TopTools Remote Control Card, check the initialization string set by the card's BIOS setup program, or if you're at a remote site, through the card's web page.
• Check the modem connection. If you have a TopTools Remote Control Card, it must be connected to the serial port on the card.
• Check that the modem is on.

Correct the abnormal situation and try again.

Memory Diagnostic Started

TopTools Remote Control Card has started to test the server memory. No user intervention is required.

Remote Control Card Started

This message is generated when TopTools Remote Control Card starts (or restarts). During normal use this should only appear following a power up or reset (e.g. after firmware update) of the controller. It can also be caused by a watchdog reset or other serious error in the controller. The card's watchdog circuitry monitors the card to ensure that it doesn't hang. If the card hangs, the watchdog circuitry will, after a specific waiting period, reset the card in an effort to clear the problem. If you receive this message a lot, and you or some other remote user hasn't been resetting the card on purpose, you should contact your HP represenative.

Remote Control Card Serious Error

This indicates that TopTools Remote Control Card has detected an internal error that prevents normal operation of the card. When this error is detected the card will restart. The error will not be logged until the restart is complete. If you continue to receive this error, you should contact your HP representative.

Remote Control Card Firmware Update

The TopTools Remote Control Card internal firmware has been updated and will be operational if the user selected the reset option after a successful firmware update. Otherwise, the firmware will become operational after the next card power up or reset.

Battery Low

The TopTools Remote Control Card backup battery has discharged to a level where it will soon be unable to support the card. A backup power supply should be immediately connected to the card to enable its continued operation. This message is generated approx. 7 minutes before the battery power is exhausted.

Battery Disconnected

The TopTools Remote Control Card backup battery has been disconnected. A backup power supply must be connected to the card to avoid loss of remote control in the event of a server power failure. The battery can be disconnected either by user request or when the battery power level is too low to sustain operation of the card.

Email Notification Failed

It was not possible to send an Email paging message.

Possible reasons are:

1. The email address configured through the TopTools Remote Control Card web interface has either not been configured or is incorrect. Go to the paging settings in the User subpage of the Configuration Page and enter the correct email address.
2. The email address does not exist. Verify that the correct address has been entered into the database.
3. The network connection to the controller is not functioning.

Memory Diagnostic Completed Successfully

The TopTools Remote Control Card memory test has finished. No action need be taken for this message. If an error was detected during the test, another message describing the error will be generated.

Memory Diagnostic Stopped by User

The TopTools Remote Control Card memory was stopped by the user after being set to run in continuous mode. No action need be taken for this message. If an error was detected during the tests, another message describing the error will be generated.

Memory Diagnostic Stopped

The TopTools Remote Control Card memory test has finished. The user should check the result code and take appropriate action if a fault is indicated.

Possible result codes are:

Remote Control Card IP Address Changed

The TopTools Remote Control Card IP Address has changed. The card has been configured to use DHCP and the DHCP server assigned a new IP address to the card after the card was restarted. In order to communicate with the card, either have HP TopTools Device Manager rediscover the card, or reboot the server in which the card is installed and run the card's Setup program to find out what the new address is.